It is important to us that you have a way of making a complaint about our decisions and actions. To make this process straightforward, we have created a process and guidance that explains how to:

• Decide whether a complaint can be lodged;
• Lodge the complaint;
• Receive the outcome of the complaint; and
• Appeal its outcome if desired.

The GSC is committed to transparency and accountability in all of its activities ensuring that we act in a fair and professional manner. Complaints constitute one of a number of ways that ultimately assist the organisation to consolidate or improve its procedures, or ensure that our role is better understood.

Our guidance document can be found here - Guidance Making a complaint Against the GSC