Complaints

Licensee Complaints

 If you have an issue with one of our licensed cannabis or hemp businesses, please fill out this complaint form in full. Providing all the requested information will help us assess the situation and resolve it efficiently.

To submit a complaint, you must first confirm that the company you have a problem with currently holds a valid license from the Isle of Man Gambling Supervision Commission (GSC). Please check our Licence Holders  listing to verify that the operator is regulated by the GSC.

Completing this form is necessary for the GSC to thoroughly review your complaint about a specific GSC-licensed cannabis or hemp company. All fields must be filled out before submitting. This will allow us to gather the details needed to investigate and address your concern in a timely manner.

 

Complaints Form

Please enter your full name as the person submitting this complaint. This helps us keep accurate records and follow up if needed.
Please provide a phone number where we can reach you if we need more information about your complaint. Include the area code.
Please enter a valid email address where we can contact you about your complaint. This will only be used for follow-up communication.
Preferred Method of Contact
Please enter the full name of the individual or organisation that holds the licence related to your complaint.
Please enter the full postal address of the licence holder, including street name, town/city, and postcode.
Please give details of your complaint in the box below (in English):
Please combine all relevant correspondence with the licence holder into a single file before uploading it here. This helps us review your complaint more efficiently.
By giving your consent, you agree that the GSC may disclose your identity and details of your involvement to the licence holder. The licence holder may also share information about you with the GSC. All information will be handled in accordance with the Isle of Man’s Data Protection law. You may withdraw your consent at any time.
Please read the privacy notice to understand how we collect, use, and protect your personal data in relation to this complaint. -https://www.isleofmangsc.com/cannabis/privacy/