We want you to feel confident that the Gambling Supervision Commission listens, learns, and acts responsibly. If you are unhappy with a decision we have made or the way we have handled something, you have the right to make a complaint.

To make this as simple as possible, we have set out clear guidance explaining how to:

• decide whether your concern can be submitted as a complaint
• lodge your complaint with us
• understand how and when you will receive an outcome
• request an appeal if you are not satisfied with the decision

The GSC is committed to being transparent, fair, and accountable in all of its work. Complaints help us improve how we operate and ensure that our responsibilities are understood by the public, operators, and other stakeholders.

You can read our full guidance here: